In the case of Roberts v Bank of Scotland PLC [2013] EWCA Civ 882, the UK Court of Appeal upheld an award of damages against the Royal Bank of Scotland for harassment.
The case was brought as a civil claim under section 1 (1) of the Protection from Harassment Act 1997, which provides:
“A person must not pursue a course of conduct (a) which amounts to harassment of another and (b) which he knows or ought to know amounts to harassment of another”.