Cookie Control

This site uses cookies to store information on your computer.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable.

By using our site you accept the terms of our Privacy Policy.

(One cookie will be set to store your preference)
(Ticking this sets a cookie to hide this popup if you then hit close. This will not store any personal information)

About this tool

About Cookie Control

Empty

Total: £0.00

picture of telephone  click icon for access to housing law in practice reference manual for membersMailing ListTwitterFacebook  YouTube

When everyone has a home

028 9024 5640: Housing & Debt Helpline for Northern Ireland

Standards of Service

Housing Rights is committed to client care and aims to provide a quality service.

Our standards of service

When dealing with your case your adviser will

  • Return your call by 5pm the following working day.
  • Arrange an appointment with you within 5 working days of your request.
  • Send you a confirmation of advice letter within 5 days of determining case strategy.
  • Send you copies of all key correspondence written on your behalf on the same day.
  • Send you copies of letters received regarding your case within 3 working days.
  • Update you regarding the progress of your case at least every 28 days.
  • Lodge any complaint/appeal on your behalf within ten days of receiving all relevant information.
  • Within 28 days of work being completed on your case, you will be issued with a case closing letter detailing the outcome. A comment form will also be enclosed giving you an opportunity to provide us with feedback regarding the service you received.

If we fail to meet any of these standards we will explain why.

What we need from you

  • Notify your adviser of any change of circumstance.
  • Keep in touch with your adviser and respond to correspondence.
  • Comply with Housing Rights values e.g. respect and equality for all.