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NEW COURSE

This new course offers support and information for anyone dealing with customers or clients via the telephone. This course will improve awareness and build confidence by learning best practice techniques to communicate effectively over the telephone.

This interactive session will investigate the importance of effective questioning & listening skills, building rapport with your caller and maximising customer satisfaction.

Outcome of the course

By the end of the session you will have ‘tools’ to manage calls effectively and maintain control of your calls.

Who should attend

• Helpdesk & Office staff
• Customer Service agents
• Frontline staff who deal with clients on the phone
• Anyone wanting to develop professional call handling skills & telephone manners to improve their effectiveness

Why they should attend

Should develop professional call handling skills & telephone manners to improve their effectiveness on the phone.

This course is part of our ‘customer care’ series. Other courses in the series include:

Customer Care Series: Supporting vulnerable clients via the telephone

Get 20% off ‘Supporting vulnerable clients via the telephone’ when you book this course (discount code will be supplied upon booking).

This session will be delivered by Housing Rights Training Officer Gail Barnes.  As well as being fully qualified to deliver training on all housing related issues, Gail has worked across a broad range of industries including in several call centres over a 14 year period. Her roles there included Training Officer, Learning and Development Coordinator, Team Manager and Operations Manager.

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