Our helpline has fielded lots of calls in recent weeks relating to unlawful evictions. In many of these cases, the landlord had furnished the tenant with a “licence” agreement, rather than a tenancy agreement. However, the fact that a person’s contract refers to them as a licensee does not override the facts of the matter. If, on investigation, it is established that a tenancy in fact exists the landlord must follow the correct legal process to recover possession of the dwelling.